Shipping policy
Thank you for choosing our services. To ensure you have a clear understanding of our order processing and shipping arrangements, we have outlined our logistics policy as follows:
1. Order Processing Time
All orders are processed within 2–3 business days upon receipt of successful payment. Please note that business days exclude weekends (Saturday and Sunday) and public holidays, which may cause slight delays in processing.
2. Shipping Origin and Carriers
We ship all orders from Hong Kong. Our designated and reliable shipping carriers are SF Express and DHL. The specific carrier assigned to your order may vary based on factors such as destination, package weight, and shipping volume, but we always prioritize efficiency and safety to ensure your items arrive in good condition.
3. Estimated Delivery Times
The following are estimated delivery times after your order has been shipped. Please be aware that these are approximate timeframes and may be affected by unforeseen circumstances such as customs clearance delays, weather conditions, or peak shipping periods (e.g., holidays):
- Hong Kong / Macau: 1–3 business days
- Mainland China: 3–5 business days
- International Destinations: 7–10 business days
4. Shipment Tracking
Tracking information will be sent once your order is shipped.